The website fracchiaco.com (hereinafter “Site”) is owned and operated by Fracchia & Co. Fracchia & Co. makes every effort to ensure that this Site, and any online Site initiatives, products, services, and content, maintain the highest standards possible. These Terms provide assurance that Fracchia & Co. recognises and supports the rights of responsible visitors and clients.
By accessing, browsing, or using this Site, you agree to be bound by these Terms and to comply with all applicable laws and regulations. By accepting these Terms devoid of limitation or qualification, an agreement exists between you and Fracchia & Co. If you do not agree to these Terms you should stop accessing, browsing, or using this Site immediately. These Terms constitute the entire agreement between you and Fracchia & Co., and supplant all and any prior agreements, warranties, and representations, arising from content, products, or services, provided through or by this Site.
The content, functionality, and material provided on this Site is protected by law including, but not limited to, Australia and international copyright laws, and international treaties. Fracchia & Co. makes no representation that content, functionality, and material provided on this Site is appropriate or available for use in all locations, and access to such content, functionality, and material from locations where they are illegal is strictly prohibited. By accessing, browsing, or using this Site, visitors and clients are doing so at their own initiative and are responsible for compliance with applicable local laws.
Visitors and clients agree to defend, indemnify, and hold harmless Fracchia & Co., its officers, directors, employees, or agents, from and against all damages, expenses, losses, costs, and any theory of liability, arising from the violation of this agreement or any activity related to the use of this Site. If any court having jurisdiction discards or excludes sections of this agreement, then any liability will be strictly limited to the fullest extent permitted by applicable law.
The content, functionality, and material published on this Site is provided with the explicit understanding that Fracchia & Co. is not herein engaged in rendering professional consulting, advisory, coaching, counselling, mentoring, speaking, or services to you. The content, functionality, and material on this Site is provided “as is” and without any expressed or implied warranties of any kind, and should not be used, referenced, or relied upon, for making business, commercial, investment, personal, professional, or other decisions, or used as a substitute for professional consulting, advisory, coaching, counselling, mentoring, speaking, or services.
Fracchia & Co. offers no warranties pertaining to accuracy or efficacy of products and/or services. Visitors and clients are solely responsible for whatever use they may make of the content, functionality, and material published on this Site. Fracchia & Co. reserves the right to change content, functionality, and material published on this Site without notice.
Fracchia & Co. assumes no responsibility or liability for any content errors or omissions on this Site, that any content errors or omissions will be corrected, or that this Site is free of viruses or any other harmful components. Fracchia & Co. assumes no responsibility for any delays, failures, malfunctions, interruptions, losses, or damages, related to the delivery of content published on this Site.
Before participating in any consulting session, coaching session, counselling session, engagement, program, system, or and/or routine, visitors and clients should always speak with a healthcare professional.
A coaching, consulting and/or counselling engagement (hereinafter “Engagement”) client (hereinafter “Client”) understands that all information shared by Fracchia & Co. is confidential and proprietary. Documents, resources, literature, or other material pertinent to any Engagement provided by Fracchia & Co., will be held in strict confidence. Fracchia & Co. will not publicize or disclose details of any Engagement. Client will not publicize or disclose details of any Engagement. While best efforts will be made by Fracchia & Co. to respect confidentiality, Fracchia & Co. is exposed to, and the recipient of, copious amounts of similar or identical information to enter into any commitments pertaining to confidentiality or non-disclosure.
Client acknowledges that no earnings, promises, claims, or guarantees have been made regarding Engagements or success in implementing what is learnt. Client also acknowledges that an Engagement is a comprehensive process that may involve different life areas, including work, business, finances, health, relationships, education, and recreation, and that deciding how and when to incorporate Engagement principles into these areas is exclusively the responsibility of Client. Under no circumstances will Fracchia & Co. be held liable or responsible by Client or any parties related to Client in any way, for any reason, or for any compensation paid to Fracchia & Co., for any direct, indirect, incidental, special, or consequential loss or damage suffered by Client in connection with, or arising from, these Terms.
Client further acknowledges that an Engagement does not involve the diagnosis or treatment of physical and/or mental diseases, disorders and/or illnesses, that an Engagement is not to be used as a substitute for psychology, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, medical treatment or other professional advice by legal, medical, or other qualified professionals, and that it is their responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health provider and/or professional, it is recommended that they inform the mental health care provider and/or professional of the nature and extent of any Engagement.
Client further understands that in order to enhance any Engagement they will communicate honestly. They will be open to feedback and assistance, and will participate fully in any Engagement. They accept that their success with any Engagement is entirely dependent upon their actions, and that they are responsible to complete tasks, activities, lessons, worksheets and assignments within given time frames, and attend any phone calls at the time they are scheduled. They understand that cancellations within 24 hours of scheduled appointments will incur a 100% service charge. They acknowledge that Fracchia & Co. may terminate an Engagement at any time with 7 days formal written notice. If terminated and advance payment has been made, Fracchia & Co. will issue a pro-rated refund less a 20% onboarding and administrative fee and a 3% payment processing fee within 10 business days from the date of termination. Engagements are governed exclusively by the laws of New South Wales, Australia.
All content, functionality, and material published on this Site such as, but not limited to: text, press releases, publications, graphics, illustrations, logos, icons, images, scripts, and applications, is the exclusive property of Fracchia & Co. or its licensors, and except as stated herein, may not be copied, distributed, reproduced, republished, displayed, downloaded, posted, or transmitted, in any way or form, without the prior written permission of Fracchia & Co., for any personal, non-personal, or commercial use.
Fracchia & Co. hereby grants you permission to download, display, and print one copy of the content, functionality, and material published on this Site, on a single computer exclusively for your internal personal and/or business use provided that you do not modify the downloaded content, functionality, and material, and that you retain all copyright and other proprietary notices contained within the Site content, functionality, and material.
Any third party trademarks, logos, symbols, legends, labels, notices, product names, or trade names featured on this Site, may be trademarks or registered trademarks of their respective owners, and may not be used for any purpose without the prior written permission of their respective owners. All rights not expressly granted are reserved.
By submitting any content, materials, and other information to Fracchia & Co., either by way of, but not limited to: public means such as bulletin boards and forums, or by way of non-public means such as email, surveys, and forms, visitors and clients agree to grant Fracchia & Co. a non-exclusive, worldwide, royalty-free, and perpetual license, to this content, material, or information. Visitors and clients also agree that they shall not hold Fracchia & Co. liable for alleged infringement, actual infringement, or misuse of any proprietary right, in communication to Fracchia & Co.
Visitors and clients must be 16 years of age or older to access, browse, or use this Site in any manner. By accessing, browsing, or using this Site, or by agreeing to these Terms, visitors and clients represent and warrant to Fracchia & Co. that they are 16 years of age or older, and that they have the right, authority, and capacity to agree to and abide by these Terms. Visitors and clients under 16 years of age require the consent of their parent or guardian to access, browse, or use this Site. Visitors and clients also represent and warrant to Fracchia & Co. that they will use this Site in a manner consistent with any, and all, applicable laws and regulations.
Fracchia & Co. may provide links to other websites or resources. Fracchia & Co. has not reviewed these sites and is not responsible for the accuracy, content, privacy policies, or availability of information found on such websites or resources. Fracchia & Co. strongly encourage visitors and clients to make whatever investigation they feel necessary or appropriate before proceeding with accessing, browsing, using, or transacting with any of these websites or resources. Fracchia & Co. shall not be liable for any damages, including but not limited to: direct, indirect, incidental, consequential, or punitive damages, arising out of use of other websites or resources Fracchia & Co. may provide links to.
All prices on this Website are quoted in Australian Dollars (AUD). Orders will be processed in AUD, and local currencies will be exchanged at market rates and at the discretion of the payment processor. Fracchia & Co. reserves the right to change pricing without notice.
Delivery Instructions & Time Frames
Physical/tangible orders typically arrive within 10 business days from the purchase date. Due to customs and other regulatory bodies, this time frame may be extended. Orders will only be shipped if all items are in stock and any pre-orders or backorders will be shipped as soon as all items become available. Fracchia & Co. will provide notification if any items are out of stock. Digital/online orders are typically delivered within 3 business days from the purchase date. Due to technical and/or other delays and unforeseen circumstances, this time frame may be extended.
Customs & Import Policies
It is the sole responsibility of visitors and clients to familiarise themselves with the customs regulations for their specific location before ordering. These regulations vary greatly by country and unfamiliarity with these may result in: extended order delivery delays, incurrence of prohibitive import duties and taxes and/or order confiscation. It is the sole responsibility of visitors and clients to check with their local customs to determine whether shipments of Fracchia & Co. products are accepted.
A shipping confirmation e-mail is sent when a physical/tangible order has been despatched. This e-mail may contain a unique website link that can be visited to track order delivery status. Due to variations in domestic and international postal and shipping services, functionality to track order status may not be available.
Refunds & Returns
For book publications Fracchia & Co. offers a 365-day unconditional money-back guarantee, less shipping and handling fees, membership and joining fees, coupon discounts, and any applicable tariffs and taxes. A Refund Request must be submitted within 365 days of the purchase date and must include the following details: full name as it appears on the invoice, email address used to order, billing address, shipping address, telephone number, and order/receipt number.
For other publications such as, but not limited to: research reports, special reports, and newsletters, Fracchia & Co. offers a 30-day unconditional money-back guarantee, less shipping and handling fees, membership and joining fees, coupon discounts, and any applicable tariffs and taxes. A Refund Request must be submitted within 30 days of the purchase date and must include the following details: full name as it appears on the invoice, email address used to order, billing address, shipping address, telephone number, and order/receipt number.
For forums and events Fracchia & Co. offers the following unconditional money-back guarantee: 100% on 60+ days before the forum or event date, 50% on 31-60 days before the forum or event date, and 0% on 0-30 days before the forum or event date. All refunds are less shipping and handling fees, membership and joining fees, coupon discounts, and any applicable tariffs and taxes. A Refund Request must be submitted no less than 31 days before the forum or event date and must include the following details: full name as it appears on the invoice, email address used to order, billing address, shipping address, telephone number, and order/receipt number.
Fracchia & Co. will issue a Returned Merchandise Authorisation (RMA) number after receiving a Refund Request. A refund will be refunded by the method the order was originally charged within 10 business days after receiving the following: unused portion of the purchase (where applicable), and any gifts, bonuses or promotional items received with the purchase. Goods received without an RMA number will not be accepted and refunded.
Billing & Subscriptions
Unless otherwise agreed in writing, all accounts are established on prepaid terms. Payment must be received by Fracchia & Co. before any billable products or services are provided, activated, or fulfilled. Clients are required to keep a valid credit, debit, or charge card on file to charge for any recurring monthly subscription fees. Clients are responsible for keeping contact, billing, and shipping details and information current, accurate, and valid. Details and information can be updated by contacting us.
Recurring fees are automatically charged to the credit, debit, or charge card on file. Payments are collected at the beginning of each billing period. Billing periods are unique to each client, and unless otherwise agreed, begin on the day of the month in which the client purchased the Fracchia & Co. subscription. Receipts are available upon request. Clients must request to cancel their subscription no less than 10 business days prior to their next billing date to prevent being charged. If a subscription is terminated earlier than an agreed subscription period, the credit, debit, or charge card on file will be will be retroactively charged any discounts attributable to subscriptions in addition to any fees, costs, or penalties Fracchia & Co. may incur. Cancellations must be made by contacting us in writing via email. Clients agree to provide Fracchia & Co. 30 days to attempt settlement of any billing dispute before disputing or attempting to chargeback with any bank third-party debit, credit, or charge company. Fracchia & Co. reserves the right to refuse payment without notice or reason.
User-generated content such as, but not limited to: ratings, reviews, and comments, published on this Site, any other websites, social media websites, or resources which Fracchia & Co. participate in, do not necessarily reflect the opinions or ideals of Fracchia & Co., its officers, directors, employees, agents, or affiliates.
Fracchia & Co. does not endorse, condone, represent, or warrant the accuracy or opinions of any user-generated content published on this Site, any other websites, social media websites, or resources which Fracchia & Co. participate in, and is not responsible for any user-generated content appearing on this Site, any other websites, social media websites, or resources which Fracchia & Co. participate in.
Any user-generated content is the sole responsibility of the person or persons who generated such content. While Fracchia & Co. reserves the right to monitor, control, and remove any content deemed offensive, threatening, inaccurate, irrelevant, or legally violating, Fracchia & Co. may not monitor, control, or remove any content, and assumes no responsibility or liability for any content on this Site, any other websites, social media websites, or resources which Fracchia & Co. participate in.
Fracchia & Co. prohibits the publication of any content, functionality, or material that infringes or violates the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. If you feel that any content, functionality, or material published on this Site infringes your copyright or other intellectual property rights, you should notify Fracchia & Co. immediately of your copyright infringement claim.
To notify Fracchia & Co. of your copyright infringement claim, please Contact Us and provide the following: full name, physical mailing address, email address, daytime telephone number; date copyrighted work and/or intellectual property right claimed to have been infringed was first identified; identification and location of the copyrighted work and/or intellectual property right claimed to have been infringed; identification and location of the allegedly infringing content, functionality, or material on the Site that is requested to be removed; a statement that you have a good faith belief that the use of the copyrighted work and/or exercise of the intellectual property right is not authorised by the owner, its agent, or the law; a statement that the information in the notification is accurate, and, under penalty of perjury, that the signatory is authorised to act on behalf of the owner of the right that is allegedly infringed; the signature of the intellectual property right owner or someone authorised on the owner’s behalf to assert infringement of the right; and an indication of the law, licence, or contract that you claim is being violated.
Upon receipt of your copyright infringement claim, Fracchia & Co. will investigate your claim and remove any content deemed violating the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. Severe penalties may apply for submitting false infringement notices.
Changes to these Terms
There may be times when Fracchia & Co. amend, modify, remove, or change various aspects of these Terms. Fracchia & Co. strongly recommends that visitors and clients revisit these Terms periodically to ensure awareness of the current Terms. Continued use of this Site following any changes signifies acceptance of these changes. These Terms were last updated on February 12, 2020.
Please visit Contact Us for any enquiries relating to these Terms.